Frequently Asked Questions
  1. How does Liberty VPN Work?
  2. What system requirements do i need to use this service?
  3. What can I use it with?
  4. Are there any calling charges?
  5. How is it anonymous?
  6. If Skype is blocked does it work?
  7. How to set up a PPTP VPN connection?
  8. I can't send email through VPN.
  9. I can't connect to a FTP server.
  10. Is the service provided by Liberty VPN illegal?
  11. I can't connect to your server.
  12. How to set up a L2TP VPN connection?
  13. How to switch from PPTP VPN to L2TP VPN?
  14. How to set up an Open VPN (SSL) connection?
  15. How to set up a SSTP VPN connection?

 

1.

How does Liberty VPN Work?

 

The VPN (Virtual Private Network) will allow you to access the internet through our servers with a secure encrypted connection. This allows you to bypass restrictions from your internet provider. You connect to the internet like usually. Then you connect a second time to our VPN Server. This process does not require any additional software. An anonymous and secure connection is provided so that you can enjoy the freedom you deserve.

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2.

What system requirements do i need to use this service?

 

Our service is compatible with Windows 2000/XP/Vista & Mac OS X. To use our service no additional software is required as we make use of the software in your operating system. We will send you all the information necessary to set up the connection once you order a plan.

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3.

What can I use it with?

 

You can use our service with the following applications: No particular configuration is required and traffic is routed via our server.

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4.

Are there any calling charges?

 

There are NO calling charges. You only pay the subscription fee to access our service.

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5.

How is it anonymous?

 

With Liberty VPN Service you use the internet service provider (ISP) you already have. When your traffic is routed through our servers by a safe encrypted tunnel (VPN) your internet activities remain anonymous.

 

Hacking is based on getting your IP real address. When you use our service no matter what website you choose to visit, or send an email, use Skype etc. your real IP address is not provided to anyone. This is a great method to take against hacking.


Internet providers keep log files that record the activity of your IP address. These log files are sometimes saved indefinitely and may be given anyone who asks for them with or without a court order. This means that all your activities online are no longer private... BUT with our VPN service, an encrypted connection to a server will appear on your ISP log. One external IP address is used for all outgoing traffic from our server. Because this traffic is combined from many users it can not be separated even if someone tries it.

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6.

If Skype is blocked does it work?

 

OF COURSE! Once your account is created you will be able to use such programs anywhere in the world even if it has been blocked. Even if it is not blocked you may experience better quality of sound through a VPN.

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7.

How to set up a PPTP VPN connection?

 

Once you have obtained your User ID and Password follow the steps bellow:

  1. Open the Control Panel
  2. Double click 'network Connection'
  3. Go to Create a new connection (on the left of your screen)
  4. The New Connection Wizard will pop up, click next
  5. Select 'Connect to the network at my workplace', click next
  6. Select the 'Virtual Private Network', click next
  7. Enter Liberty VPN when you are asked for a company name
  8. If a Public Network Connection pops up select "Do not dial the initial connection", click next
  9. Now it will ask you for an IP address or Host Name, enter the IP provided to you in the email, click next
  10. Check the box to add a connection to your desktop, click finish

An illustrative version is also available in PDF click here

For instructions for the configuration of MAC OS please click here

For the configuration of Windows Vista please click here

For Windows 7 setup instructions please click here

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8.

I can't send email through VPN.

 

If you can not send email using your ISP's mail server just configure your email program so that it sends through this SMTP server: 192.168.0.1

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9.

I can't connect to a FTP server.

 

If you Disable "Passive FTP" in your FTP client software then it should work.

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10.

Is the service provided by Liberty VPN illegal?

 

Liberty VPN opposes any attempt to break any laws in any country. We work extremely hard in order to prevent any illegal activity, on our network, in accordance to the laws of our home country and those at the location of our servers.
The use of peer-2-peer networks (P2P) such as Bit Torrent is strictly prohibited and all orders are thoroughly screened for fraud. Virtual Private Network (VPN) usage is legal in the majority of countries with the exception of Cuba, Iran, Libya, North Korea, Sudan, and Syria.
Liberty VPN will not sell to people residing in the countries mentioned above. Furthermore, orders from Nigeria and Vietnam will be rejected because of the high possibility that it will be used for online fraud.
Access to certain websites and/or internet services as well as using VOIP, such as Skype, may be illegal in other countries with or without the use of a VPN. Liberty VPN service was designed to protect your privacy not to be used to bypass any laws.

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11.

I can't connect to your server.

 

Please follow the steps bellow:

  1. Disable your Firewall or open outgoing port 1723
  2. Verify that your Router supports VPN Passthrough
  3. Verify that your router and firewall allow GRE packets
  4. Restart your router
  5. Delete the existing connection and create a new one
  6. Change or lower the encryption type (only for MAC users)
  7. Disable Windows Vista Live OneCare or change it to allow vpn.
  8. Enable "Use default gateway on remote network" under Advanced TCP/IP settings in the Windows connection properties.
  9. Contact us for your new IP address.

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12.

How to set up a L2TP VPN connection?

 

Once you have obtained your User ID and Password follow the steps bellow:

  1. Open the Control Panel
  2. Double click 'network Connection'
  3. Go to Create a new connection (on the left of your screen)
  4. The New Connection Wizard will pop up, click next
  5. Select 'Connect to the network at my workplace', click next
  6. Select the 'Virtual Private Network', click next
  7. Enter Liberty VPN when you are asked for a company name
  8. If a Public Network Connection pops up select "Do not dial the initial connection", click next
  9. Now it will ask you for an IP address or Host Name, enter the IP provided to you in the email, click next
  10. Check the box to add a connection to your desktop, click finish
  11. Go to Network Connections in the Contol Panel, right-click on connection created and choose properties.
  12. Then go to "Networking" Tab and where it says "Type of VPN" select "L2TP IPSec VPN".
  13. Then go to "Security" Tab and click the button that says "IPSec Settings". Then enter the pre-shared key for  authorization "secureserver".

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13.

How to switch from PPTP VPN to L2TP VPN?

 

Once you have set up a PPTP VPN follow the steps below::

  1. Go to Network Connections in the Control Panel, right-click on connection created and choose properties.
  2. Then go to "Networking" Tab and where it says "Type of VPN" select "L2TP IPSec VPN".
  3. Then go to "Security" Tab and click the button that says "IPSec Settings". Then enter the pre-shared key for authorization "secureserver".

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14.

How to set up an Open VPN (SSL) connection?

 

To set up a connection in Windows XP please follow the steps below:

  1. Go to https://www.clientconfig.com
  2. Login with username and password received
  3. Click on .exe file “Windows Installer” to download (the .ovpn is for Mac)
  4. Click on Run
  5. Click on Run again to run installation
  6. Press Install
  7. If a window pops up that software is not authenticated by windows click “continue anyway”
  8. Then double-click on the OpenVPN desktop icon to open the program

 

To set up a connection on a Mac, a Graphical User Interface called Tunnelblick will be needed. To install this GUI, and OpenVPN please follow the steps below:

  1. Download the package from the site http://www.tunnelblick.net. It is a Zip compressed file which contains the GUI and the OpenVPN software;
  2. Double-click on the zip file (we suppose it is located on the Desktop) to extract the only file that contains. The executable file called Tunnelblick appears on the Desktop;
  3. Double-click on the file Tunnelblick to start the program. A dialog box appears to alert you that configuration files must be stored in the directory Library/openvpn/. Press [Continue] and then close the openvpn.conf configuration file. We will not use this example file;
  4. Tunnelblick is now installed and its icon appears near the clock. At this point, you have to configure OpenVPN to establish the VPN connection
  5. Get the file .ovpn from  https://www.clientconfig.com and use the Finder to put it in the directory Library/openvpn of the user home directory.
  6. Close Tunnelblick by clicking the [Quit] item from the menu that appears by clicking on the Tunnelblick's icon. Restart it again by double-clicking on the Tunnelblick program. Choose it to start the VPN connection.

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15.

How to set up a SSTP VPN connection?

  1. Open the Control Panel from the Start Menu and double-click on the Network & Internet Connections.
  2. Under Networking and Sharing Center, Click on "Connect to a Network".
  3. Then, Click on "Set up a connection or Network".
  4. Select the "Connect to a Workplace" at the bottom of the list and then press "Next".
  5. You will be asked, "How do you want to connect?" Select "Use my Internet Connection (VPN)".
  6. In the box labeled Internet address enter the IP address provided in our initial e-mail. In the box labeled Destination name enter "LibertyVPN". Unselect the first two check boxes and select the box "don't connect now, just set it up so i can connect later" Press "Next".
  7. Now enter your Username and password (provided in our initial e-mail) then check "Remember this password" and press "Create".
  8. The screen will show, "The connection is Ready to use" Click the "Close" button to return to the "Network and Internet" screen.
  9. In the Network and Internet screen, click on "Connect to a network" again.
  10. In the Connect to a Network screen, you should see the LibertyVPN connection that you have set up. Right-click on the LibertyVPN connection and choose "Properties" from the menu that appears.
  11. Click on the "Options" tab. Make sure the checkbox labeled "Include Windows logon domain" is NOT checked.
  12. Click on the "Security" tab. The security option should be "Typical", "Require Secured Password" and ONLY check "require data encryption"
  13. Click on the "Networking" tab. In the list of items that you see, make sure that only the "Internet Protocol Version 4(TCP/IPv4)" and "Client for Microsoft Networks" items are checked. If other protocols are checked, uncheck them by clicking on the checkbox.

IMPORTANT NOTE: To use L2TP/IPSec , go the Networking Tab of the VPN properties and change the "Type of VPN" , then click "IPsec Settings" and enter the pre-shared key: "secureserver".

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