Frequently Asked Questions

FAQ's

The VPN (Virtual Private Network) will allow you to access the internet through our servers with a secure encrypted connection. This allows you to bypass restrictions from your internet provider. You connect to the internet like usually. Then you connect a second time to our VPN Server. This process does not require any additional software. An anonymous and secure connection is provided so that you can enjoy the freedom you deserve.

Our service is compatible with Windows XP, Vista, 7, Mac OS X, Andoid & Linux.

To use our service NO additional software is required as we make use of the software already in your operating system.

We will send you all the information necessary to set up the connection once you order a plan.

You can use our service with most applications including: Skype, GoogleTalk etc.

No particular configuration is required and traffic is routed via our server.

There are NO calling charges.

You only pay the subscription fee to access our service.

With Liberty VPN Service you use the internet service provider (ISP) you already have. When your traffic is routed through our servers by a safe encrypted tunnel (VPN) your internet activities remain anonymous.

Hacking is based on getting your IP real address. When you use our service no matter what website you choose to visit, or send an email, use Skype etc. your real IP address is not provided to anyone. This is a great method to take against hacking.

Internet providers keep log files that record the activity of your IP address. These log files are sometimes saved indefinitely and may be given anyone who asks for them with or without a court order. This means that all your activities online are no longer private... BUT with our VPN service, an encrypted connection to a server will appear on your ISP log. One external IP address is used for all outgoing traffic from our server. Because this traffic is combined from many users it can not be separated even if someone tries it.

Please check your junk mail folder there is chance our email has been delivered there due to over zealous email filtering.

If it is not in your junk mail folder then contact us using our Contact Form OR by email support@libertyvpn.com.

OF COURSE! Once your account is created you will be able to use such programs anywhere in the world even if it has been blocked.

Even if it is not blocked you may experience better quality of sound through a VPN.

If you can not send email using your ISP's mail server just configure your email program so that it sends through this SMTP server: 192.168.2.1

If you Disable 'Passive FTP' in your FTP client software then it should work.

Liberty VPN opposes any attempt to break any laws in any country. We work extremely hard in order to prevent any illegal activity, on our network, in accordance to the laws of our home country and those at the location of our servers.

The use of peer-2-peer networks (P2P) such as Bit Torrent is strictly prohibited and all orders are thoroughly screened for fraud. Virtual Private Network (VPN) usage is legal in the majority of countries with the exception of Cuba, Iran, Libya, North Korea, Sudan, and Syria.

Liberty VPN will not sell to people residing in the countries mentioned above. Furthermore, orders from Nigeria and Vietnam will be rejected because of the high possibility that it will be used for online fraud.

Access to certain websites and/or internet services as well as using VOIP, such as Skype, may be illegal in other countries with or without the use of a VPN. Liberty VPN service was designed to protect your privacy not to be used to bypass any laws.

Your VPN login details are not the same as your Bluesnap (formerly Plimus) login details.

If you need your VPN login details then please contact us using our Contact Form OR email us at support@libertyvpn.com.

To retrieve your Bluesnap password please follow the steps below:

  1. Go to Bluesnap
  2. Choose the link to Account Login under the Shopper heading.
  3. Enter your username: ENTER USERNAME
  4. Click the 'Forgot Password' button.

Please note: The temporary password may take a few minutes to become active in the system. If it does not work immediately, please wait a few minutes and try again.

If you do not see the 'Submit' button on the “Forgot Password” page, please try using a different internet browser such as Google Chrome or Firefox.

Contact us if you have also forgotten your username (Use our Contact Form OR email us at support@libertyvpn.com).

Alternatively, you may contact directly at +1 (866) 312-7733 for assistance.

There two ways which you can reactivate your subscription:

  1. Go to Bluesnap (formerly Plimus) login and reactivate your subscription. Please note that your login details for Bluesnap are not the same as the login details for your VPN access, and can be found in the initial email received by Bluesnap.
  2. Contact us and we can reactivate your subscription for you (Use our Contact Form OR email us support@libertyvpn.com).

Alternatively, you may contact directly at +1 (866) 312-7733 for assistance.

To update your credit card details please follow the steps below:

  1. Go to Bluesnap
  2. Choose the link to 'Account Login' under the 'Shopper' heading.
  3. Enter your username and password (not the same as your VPN login details).
  4. Once inside the system click on the blue hyperlink that says 'Change‘ under the ‘Payment Method’ tab.
  5. Click ‘use a new card’ on the top right. Fill in your new credit card info and then click 'Submit'.

Alternatively, you may contact directly at +1 (866) 312-7733 for assistance.

There two ways which you can cancel your subscription:

  1. Go to Bluesnap (formerly Plimus) login and cancel your subscription. Please note that your login details for Bluesnap are not the same as the login details for your VPN access, and can be found in the initial email received by Bluesnap.
  2. Contact us and we can cancel your subscription for you (Use our Contact Form OR email us at support@libertyvpn.com).

Alternatively, you may contact directly at +1 (866) 312-7733 for assistance.